Returns & Refunds Policy


Introduction:


At Doulton Healthwave Ventures, we strive to provide our customers with high-quality
products and excellent service. We understand that sometimes returns or refunds may be
necessary. This policy outlines the conditions under which returns and refunds are accepted.
 
Conditions for Returns and Refunds:

  1. Faulty or Defective Products:
    o If you receive a product that is faulty or defective, please contact us within 7
    days of receiving your order.
    o We will require photographic evidence of the defect.
    o We will offer a Refund/Replacement at no cost to you.
  2. Products Not as Described:
    o If the product you receive does not match the description on our website,
    please contact us within 7 days of receiving your order.
    o We will require evidence of the discrepancy.
    o We will offer a Refund/Exchange at no cost to you.
  3. Products Damaged During Shipping:
    o If your product is damaged during shipping, please contact us within 7 days of
    receiving your order.
    o Please provide photographic evidence of the damage to both the product and
    the packaging.
    o We will file a claim with the shipping carrier and offer a Refund/Replacement.
  4. Perishable Goods/Hygiene Products:
    o Due to hygiene or safety reasons, some products, such as perishable goods,
    or hygiene products, are not eligible for returns or refunds unless they are
    faulty or damaged upon arrival.
  5. Proof of Purchase:
    o All returns and refunds require a valid proof of purchase (e.g., order
    confirmation, invoice).

Return Process:

  1. Contact us at experience@doultonhealthwave.com to initiate a return.
  2. Provide your order number and the reason for the return.
  3. We will provide you with instructions on how to return the product.
  4. Return the product in its original packaging, along with all accessories and
    documentation.
    Refund Process:
  5. Once we receive and inspect the returned product, we will notify you of the approval
    or rejection of your refund.
  6. If approved, your refund will be processed within [Number] business days and
    credited to your original payment method.
    Exchanges:
  • Exchanges are subject to product availability.
  • The same conditions for returns apply to exchanges.

Contact Us:


If you have any questions about our returns and refunds policy, please contact us at:
experience@doultonhealthwave.com