Privacy Policy | How Doulton Healthwave Protects Your Data
At Doulton Healthwave Sdn Bhd, we value your trust. This Privacy Policy outlines in plain language how we respectfully collect, responsibly use, and securely share your personal information whenever you visit, browse, or make a purchase on our website.
Personal Information We Collect
When you interact with our site, we may automatically collect specific technical and behavioral data to enhance your experience. This includes:
- Your IP address, browser type, and operating system
- The pages you view, links you click, and products you explore or purchase
We collect this information using cookies and tracking technologies to better understand your needs and improve our services. For more on this, see our Cookies section below.
How We Use Your Information
We use your personal information to help us create a seamless and satisfying experience for you, including to:
- Process your orders and provide shipping updates
- Send invoices, confirmations, and essential communications
- Offer responsive and human-centric customer service
- Personalize your shopping journey and product recommendations
- Improve our website’s performance and functionality
- Deliver marketing updates—only if you’ve opted in
- Meet our legal responsibilities and uphold platform security
Sharing Your Information
We never sell your data. We may share your personal information only with carefully vetted third-party partners to help us:
- Fulfill and ship your orders
- Analyze website traffic and user behavior
- Optimize the marketing content you see
We use tools like Google Analytics to better understand site usage. You can learn more about how Google manages your data here.
In cases required by law, we may share your data to comply with legal processes, enforce our terms, or protect our rights.
Cookies
We use cookies not just for function, but for personalized, delightful experiences on our website. Cookies help us:
- Remember your preferences and settings
- Understand what matters to you
- Optimize content and page load speed
You can disable cookies in your browser anytime, though doing so may limit some features of your visit.
How Long We Keep Your Data
We retain your personal data only as long as it’s relevant to:
- Complete your purchases
- Support customer service
- Meet legal or contractual obligations
- Resolve disputes and enforce agreements
After this, your data is securely archived or deleted.
Global Transfers and Local Laws
If you’re visiting from outside Malaysia, please note:
Your data may be transferred to, stored in, and processed in Malaysia or other countries. By using our services, you consent to this transfer and acknowledge that privacy laws in those countries may differ from yours.
Your Rights (EU Residents – GDPR)
As a resident of the European Union, you have the right to:
- Access or correct your personal information
- Request deletion of your data
- Limit or object to its processing
- Request your data in a portable format
- File a complaint with your data protection authority
To exercise any of these rights, please contact us directly at the email below.
When This Privacy Policy Changes
We may occasionally revise this Privacy Policy to reflect changes in technology, regulation, or service updates. The latest version will always be posted here, with the “Last Updated” date at the top or bottom.
📬 Talk to Us
Got questions, concerns, or just need clarity about your privacy?
We’re here to help.
📧 Email: experience@doultonhealthwave.com
Your data deserves dignity. Thank you for trusting Doulton Healthwave Sdn Bhd to protect it.